One of your biggest responsibilities when you work as a property manager for a residential building is to get information out to the tenants. Having tenants sign up for an electronic mailing list can be beneficial, but if there are lots of elderly people who live in the building, it's possible that they may not use the internet. In order to make the information accessible to everyone, it can be a good idea to set up a phone hotline on which you can record short messages that answer common questions that residents may have. Here are several considerations for doing so.

What To Talk About

There are many different topics that you can discuss on the phone hotline. The key is to always be thinking about what residents may want to know. For example, when winter arrives, you may need to share a message about snow removal. Residents whose vehicles are parked in the above-ground lot should ideally move their vehicles in advance of your snow removal service arriving so that the plows are able to easily get rid of all the snow. A message to this effect on the phone hotline can remind residents about the importance of doing so. Details about building maintenance, safety, and changes are also worth sharing via the phone hotline.

How To Get The Word Out

You want residents to remember to call the phone hotline whenever there's an issue that might be on their minds. One way to publicize this service is to give fridge magnets with the phone number when new residents move in. For established residents, you can slip these magnets under their doors. You might also wish to organize a method of letting residents know that a new message has been posted on the hotline. In the building lobby, for example, you could have a sign you update each time you post a new message.

Empower Residents To Contribute

While a good property manager should typically have an idea about what residents might wish to know, you also want to create a community feel between you and the residents. One way to achieve this goal is to empower residents to ask questions or make comments about issues that should be on the hotline. When you set up the hotline, include an option to press a button such as the pound sign and record a message. For example, if you get several residents asking questions about the same topic, you'll want to address it on the hotline.

For more information, contact companies like National Property Management Group.

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